Refund Policy

Last updated: 18 May 2026

1. Free Educational Content

The primary content on this website — including all articles, guides, relaxation routines, and mindfulness practices — is provided free of charge. Because no payment is required to access this content, no refund is applicable to these materials.

2. Scope of This Policy

This Refund Policy applies to any paid products, services, or digital downloads offered by sparkearthplant now or in the future. At the time of publication of this policy, all website content is provided at no cost. Should paid offerings be introduced, this policy will be updated accordingly and the relevant refund terms will be clearly communicated at the point of purchase.

3. Your Rights Under New Zealand Law

As a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws provide protections that apply regardless of any terms stated in this policy, including:

• The right to a remedy (repair, replacement, or refund) when a product or service does not meet consumer guarantees
• Protection against misleading or deceptive conduct
• Protection against unconscionable conduct

Nothing in this Refund Policy limits or excludes rights you hold under New Zealand consumer protection law.

4. Digital Products and Downloads

If digital products are made available for purchase in the future, refund eligibility will depend on whether the product has been accessed or downloaded. We are committed to clearly communicating refund conditions at the point of sale for any digital products offered.

As a general principle, if a digital product does not match its description or contains a significant fault, a remedy will be offered in accordance with the Consumer Guarantees Act 1993.

5. How to Request a Refund

To request a refund, or to raise any concern about a product or service received, please contact us with the following information:

• Your full name
• Your email address used at the time of purchase
• The product or service in question
• The reason for your refund request
• Proof of purchase (receipt or order confirmation)

sparkearthplant
Level 3, 72 Dominion Road, Mount Eden
Auckland 1024, New Zealand
Email: message@sparkearthplant.site
Phone: +64 9 623 4810

6. Response Timeframe

We aim to acknowledge all refund requests within five (5) business days of receipt and to resolve them within fourteen (14) business days, subject to the complexity of the request.

7. Dispute Resolution

If you are not satisfied with our response to a refund request, you may contact the Commerce Commission of New Zealand or seek assistance from Consumer Protection (consumerprotection.govt.nz), which provides free information and assistance to New Zealand consumers.

8. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will carry a revised "Last updated" date. We encourage you to review this page periodically, particularly before making any purchase.